Shipping Policy
A legal disclaimer
We make every reasonable effort to ensure that orders are processed and delivered within the estimated delivery times stated on our website. However, delivery times are estimates only and may be affected by circumstances outside our reasonable control, including courier delays, adverse weather, strikes, service disruptions, or other unforeseen events.
Customers are responsible for providing accurate and complete delivery information. We cannot be held responsible for delays or failed delivery resulting from incorrect or incomplete information provided at the time of ordering.
Where an order is delayed, lost, damaged, or otherwise affected during delivery, please contact us as soon as possible so that we can investigate the matter and, where appropriate, liaise with the delivery provider.
Nothing in this Shipping Policy is intended to exclude, restrict, or limit any rights or remedies you may have under applicable consumer protection law. Where applicable, your statutory rights remain unaffected.
By placing an order through our website, you acknowledge and agree to the terms of this Shipping Policy.
Processing Times
As our products are handmade, please allow the processing time stated on the individual product listing before your order is dispatched. Processing times may vary depending on the type of item ordered and the number of orders we are currently receiving.
If an item is made to order, the estimated production time will be stated on the relevant product listing.
Delivery
Once your order has been dispatched, it will be passed to the relevant postal or courier service for delivery.
We provide estimated delivery times where possible, but these are estimates and are not guaranteed delivery dates. Delivery times may be affected by circumstances outside our reasonable control, including postal or courier delays, adverse weather, strikes, service disruption, or other unforeseen circumstances.
For deliveries to Ireland, additional delivery or customs procedures may apply depending on the nature of the goods and the applicable regulations.
Delivery Information
Customers are responsible for ensuring that the delivery address and contact details provided at checkout are accurate and complete.
Forever Moore by Shelly cannot accept responsibility for delivery problems caused by an incorrect or incomplete address supplied by the customer.
If your parcel appears to be delayed, please contact us so that we can assist and, where appropriate, contact the delivery provider on your behalf.
Damaged or Missing Orders
If your order arrives damaged, please contact us as soon as possible and provide photographs of the packaging and the item where appropriate. This will help us investigate the issue with the delivery provider and determine the appropriate resolution.
If your order does not arrive within a reasonable period after the expected delivery timeframe, please contact us so that we can investigate the matter.
Handmade Products
Each item sold by Forever Moore by Shelly is handmade and may therefore have minor variations in appearance, colour, texture, size or finish. These characteristics are a natural part of handmade products and do not necessarily indicate a fault.
Where an item is personalised or made to order, please carefully check the information provided at checkout before completing your purchase.